Privacy Policy

At Loki Casino, we deeply value the trust and loyalty of our players. Safeguarding your personal data is a priority, and we handle your information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, and protect your data to ensure transparency and control. Please review it carefully to make informed decisions about your experience with our casino.

Data Processing

This Privacy Policy outlines our compliance with applicable gambling and data-protection regulations, including the processing of players’ personal data. Such processing is essential to provide access to games and associated services.

Loki Casino is operated by the licensed entity identified in our website’s legal footer and Terms. By using our services, you consent to this Privacy Policy. As updates may occur, we recommend periodic reviews to remain informed. Your continued use of Loki Casino’s services after changes signifies acceptance of the revised policy.

Collection of Information

We collect the following categories of personal information through our website and services:

  • Registration and Communication Data: Details provided during account setup or when contacting us (e.g., name, date of birth, address, email, phone, identification documents).
  • Interaction Records: Logs of communications via email, live chat, support tickets, or other channels.
  • Transaction and Usage Data: Deposits, withdrawals, bets, game activity, IP address, device and browser data, and site interaction logs.
  • Compliance Documentation: KYC/AML verification materials (proof of identity, address, and payment method ownership), plus records required by regulatory obligations.

Usage of Information

We use personal data for the following purposes and legal bases:

  • Service delivery and contract performance: Process transactions, manage bets and accounts, and provide customer support.
  • Legal and regulatory obligations: Identity and age verification, AML/CTF checks, responsible gambling measures, sanctions screening, and required reporting.
  • Legitimate interests: Security monitoring, fraud and abuse prevention, risk management, chargeback prevention, platform analytics, and service improvements.
  • Consent (where required): Sending promotional communications and personalizing marketing.

Marketing Communications

With your explicit consent, we may send promotional content about Loki Casino’s products and services (e.g., bonuses, offers, news). You can withdraw consent at any time through account settings or by contacting support. Opting out will not affect essential service messages (security alerts, transactional notices).

Disclosure of Information

We do not sell or rent your personal data. We may share it only as necessary and under strict confidentiality and data-processing agreements:

  • Within our operator group: For account administration, support, and compliance.
  • With trusted processors and partners: Payment providers, KYC/AML and fraud-prevention vendors, IT/hosting and analytics services, and customer support tools.
  • With regulators and authorities: Where required to meet legal or regulatory duties, enforce terms, or protect rights and safety.
  • During corporate events: In case of merger, acquisition, or reorganization, with appropriate safeguards.

Data Security and Retention

We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or loss (including encryption in transit, access controls, and monitoring).
We retain personal data only as long as necessary for the purposes above and to meet legal/regulatory requirements—including AML record-keeping for at least five (5) years following account closure or longer where law requires—after which we securely delete or anonymize it.

Cookies and Tracking

Loki Casino uses cookies and similar technologies to:

  • Enable secure login and core site features.
  • Remember preferences and enhance functionality.
  • Analyze site traffic and performance.
  • Support marketing and measure campaign effectiveness (where consented).

You can manage cookies via your browser settings. Restricting cookies may affect site functionality and your user experience.

Your Rights and Contact Information

Subject to applicable law (including GDPR where relevant), you may have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate or incomplete information.
  • Erase certain data (subject to legal retention obligations).
  • Restrict or object to specific processing, including direct marketing.
  • Data portability for information you provided, in a structured, commonly used, machine-readable format.
  • Withdraw consent where processing relies on consent.

To exercise your rights or raise concerns, contact our Data Protection Officer (DPO) or Customer Support using the details provided in the website footer or your account area. You may also lodge a complaint with your local data protection authority if you believe your rights have been infringed.

Closing Statement

This Privacy Policy reflects our commitment to protecting your privacy while delivering a secure, compliant, and enjoyable gaming environment. If you have questions about your personal data, please contact us.